Our Services
Specialist Advisory for
Digital Transformation
From automation of daily routines to core system replacement strategy — we bring hands-on expertise to the most complex transformation programs in insurance and banking.
Service 01
Core System Replacement
In-House & Out-of-Box
Core system replacement is the most complex program an insurance company or bank will undertake. Our team has led and supported over 5 major core system replacement programs across the Czech Republic, Slovakia and beyond — covering policy administration, claims, commissions, finance, and all related integrations.
What we deliver
- AS-IS analysis, maturity assessment and transformation roadmap
- RFI and RFP preparation — full business and IT specification
- Vendor evaluation, workshop facilitation and scoring
- Business case development and steering committee reporting
- Pre-implementation planning and program governance setup
- Business and IT analysis across all product and process domains
- Product portfolio simplification and migration strategy
- UAT coordination, integration testing and go-live support
Service 02
Business Transformation
REENGINEERING & TARGET OPERATING MODEL
Large-scale business transformation requires more than a roadmap — it demands deep process knowledge, change management capability, and the ability to lead cross-functional teams through sustained change. We have led multi-year BPR programs across policy administration, claims, contact centre, finance and distribution.
What we deliver
- Business process reengineering across all operational domains
- Market benchmarking and competitive positioning against industry standards
- Target operating model design and implementation
- Strategic vision development and hands-on oversight of execution
- Cross-functional team leadership (10–20+ analysts)
- Change management and cultural shift towards openness and continuous improvement
- Advisory on best-practice technologies and tools — including AI — with end-to-end RFP management where required
Service 03
AI/RPA Governance & Implementation
UIPATH · AI · LLM · CHATBOT · OCR
We design, build and operate enterprise automation programs — from first pilots to scaled, well-governed deployments. Our team covers the full stack: business analysis, solution architecture, development, testing and ongoing operation. On the AI side, we help companies embed the most up-to-date market trends — such as LLMs — into their daily business, from intelligent document processing to conversational assistants.
What we deliver
- Automation and AI opportunity assessment and prioritisation
- AI & RPA strategy and Center of Excellence (CoE) setup
- Automation design, development and testing
- Specification, RFP and implementation coordination: LLM-based assistants embedded into business workflows
- Specification, RFP and implementation coordination: AI document handling (mailbots, OCR, classification)
- Specification, RFP and implementation coordination: Chatbot and voicebot implementation
- Deep know-how of Claude, GPT, Gemini
- Ongoing automation governance, maintenance and optimisation
Service 04
Business & IT Architecture
GOVERNANCE · INTEGRATION · DATA ·
IT LANDSCAPE
Our job is to build architecture, not to do archaeology. We map the current landscape only as far as it serves the decision at hand, then focus on designing solutions that make sense for the future that is coming. We choose technologies on merit — for the value they create, not for how trendy they happen to be. And we never over-architect: we apply rigour only where it matters, to the level of detail that genuinely adds value, so the target architecture we define is coherent, future-proof and deliverable.
What we deliver
- Future-oriented target architecture aligned to business strategy and capabilities
- Enterprise architecture frameworks and methods (TOGAF) tailored to the organisation
- Definition of architecture principles, design standards and reference patterns
- Architecture governance and design authority for multi-vendor programs
- Integration and data architecture across policy, claims, billing and partner ecosystems
- Knowledge transfer and in-house capability building — a client team able to own and evolve the architecture
- Right-sized rigour: detailed where it matters, pragmatic everywhere else
Service 05
Process Optimization
MAPPING · EFFICIENCY · STP
Some problems don't need a transformation — they need one process fixed properly. Our team of senior analysts are always ready to deliver. We collect what the business actually needs, turn it into specifications a development team can build from without guessing, and stay in the middle to make sure what gets delivered is what was asked for. By mapping the current state, find where time and money leak, redesign the flow, and prove the gain with hard numbers. Focused, fast, measurable. However, if more sustainable solution is needed, we always present more solutions so you can always choose between Straight-through-processing or quick-win.
What we deliver
- Current-state process mapping and bottleneck list creation
- Process analysis through data to locate most common flow and exceptions leading to business case
- Business requirements documentation and redesigned process with a clear before/after
- Business–IT translation and ongoing alignment
- User Acceptance Testing: scenario design and coordination
- Hypercare, evaluation and handover to your team
Service 06
PMO & Program Management
GOVERNANCE · STEERING · DELIVERY
Senior program and project management for complex multi-stream transformation programs. We provide hands-on PMO leadership — governance, reporting, risk management and stakeholder alignment — to keep ambitious programs on track and on budget.
What we deliver
- Program and PMO setup, governance and operating cadence
- Steering committee facilitation and executive reporting
- Risk, issue and dependency management across workstreams
- Vendor and stakeholder coordination
- Delivery assurance and program health reviews
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